Resolved - This incident has been resolved. Sign-in latency is back to normal.

Jun 16, 09:42 UTC

Monitoring - A fix has been deployed and we are monitoring sign-in latency.

Jun 16, 09:10 UTC

Investigating - We are investigating reports of slow sign-ins for some accounts.

Jun 16, 08:55 UTC

Resolved - Uploads have been stable for 45 minutes. The incident is resolved.

Jun 15, 16:10 UTC

Monitoring - Upload success rates have recovered and we are monitoring the results.

Jun 15, 15:20 UTC

Identified - The issue was traced to a storage layer timeout and a fix is being applied.

Jun 15, 14:40 UTC

Investigating - We are investigating elevated errors when uploading cover and page art.

Jun 15, 14:05 UTC

Resolved - The processing backlog has fully drained. The incident is resolved.

Jun 12, 21:30 UTC

Identified - A stuck worker was draining the queue slowly. It has been recycled and the backlog is clearing.

Jun 12, 20:15 UTC

Investigating - We are investigating delays in publishing and print-prep for some studios.

Jun 12, 19:50 UTC

Resolved - Error rates have returned to baseline. The incident is resolved.

Jun 9, 13:05 UTC

Monitoring - Additional capacity is in place and we are monitoring error rates.

Jun 9, 12:20 UTC

Investigating - We are investigating intermittent 5xx responses affecting a portion of requests.

Jun 9, 11:35 UTC

Resolved - Editor performance has recovered. The incident is resolved.

Jun 6, 17:40 UTC

Investigating - We are investigating slower-than-usual page loads in the studio editor.

Jun 6, 16:55 UTC

Resolved - Checkout is succeeding normally for all studios. The incident is resolved.

Jun 4, 10:48 UTC

Monitoring - Checkout success rates have recovered and we are monitoring the results.

Jun 4, 10:05 UTC

Identified - The failures were traced to a payment-processor timeout and a retry path has been restored.

Jun 4, 09:30 UTC

Investigating - We are investigating failed checkouts reported by a subset of studios.

Jun 4, 09:02 UTC